Thank you for shopping with Village Supplies LTD™ your order is important to us.
To keep Our Prices low, we have had to adopt the following Terms:
Return Policy: Village Supplies LTD™ offers a 30 day return policy on some items. ALL FOAM BOARD, MOUNTING BOARD AND PAPER PRODUCTS ARE NON-RETURNABLE. Choose your selection carefully. Village Supplies, Ltd. reserves the right to deny returns. There is a 15% restocking charge on ALL returns (or $5.00 minimum).
(Except when items are shipped in error.)
Freight charges are non-refundable.
It is our policy to require Returned Materials Authorizations (RMAs) for any returns.
RMA Requirements: RMAs may be issued after talking with a Village Supplies, Ltd. customer service representative. Call Customer Service at 708-824-1402 and have the order number and part number in question available when you call.
Returns must be unopened in original shrink-wrap packaging (if applicable) and in resalable condition. The original Packing List MUST be enclosed for all returns. Used items may not be returned. If a board product is defective, you must return all sheets for our evaluation.
If a RMA is issued, you have 15 days to return all items listed on the RMA, and only items listed on the RMA will be credited. All returns, other than defective products, must be unopened, in original packaging and in re-sellable condition. The RMA Number MUST be CLEARLY marked on the outside of the package or we will refuse delivery. Credit, minus freight and restocking charges, may be issued after the receipt and inspection on all items listed on the RMA. We will NOT credit returns that do not meet these requirements.
RETURNS
Some art, drafting, and shipping supplies are non-returnable.
Choose your selection carefully. In the event of that your item was damaged in transit to you, a claim must be made upon delivery to the UPS driver and to Village Supplies LTD™
All freight claims are your responsibility, check your package for damage BEFORE signing. This makes it easier for you to make your freight claim with UPS.
If the item has a manufactured flaw, please contact us within 7 days at 708-824-1402 and we will help you get a replacement item from the manufacturer of the product. All manufacturers replacements are at the manufacturers discretion. Village Supplies LTD™ can not be held responsible for any damages due to handling, misuse of a product or damages resulting from misuse or improper handling of any product sold. Damage claims do not apply to pastels cracked in transit .
Shipment Errors: If you have received the wrong product due to our error, you must notify us immediately. Please see RMA requirements.
PAYMENT
A valid Visa or MasterCard or American Express Number MUST be furnished, or check made out to:
Village Supplies LTD™ 3802 West 127th Place, Alsip. IL 60803
in the amount of goods and shipping (calculated with our shopping cart) must be furnished, and we will ship after the check clears. Illinois customers are subject to 8.5% Illinois Sales tax.
BACK ORDERS
Sometimes a manufacturer or distributor cannot get their goods to us in a timely manner.
In that event, we will cancel your back order within 15 days so you are free to try to find the item elsewhere, or re-submit your order to us. | 
